Terms And Use Of This Website

Access to and use of the of this website on any of the domains owned by the Company--including and not limited to www.bw-passagehousegroup.co.uk  (the "Website")--is provided by Best Western Passage House Hotel (The Company") and is subject to the following terms:

Access to the Website

  • By using the website you agree to be legally bound by these terms, which shall take effect immediately on your first use of this Website. If you do not agree to be legally bound by all the following terms please do not access and/or use this Website.
  • The Company may change these terms at any time by posting changes online. Please review these terms regularly to ensure you are aware of any changes made to the Website. Your continued use of this Website after changes are posted means you agree to be legally bound by these terms as updated and/or amended.

Use of the Website

  • You may not copy, reproduce, republish, download, post, broadcast, transmit or otherwise use any of the Website content in any way except for your own personal and non-commercial use. You also agree not to adapt, alter or create a derivative work from any of the Website content except for your own personal, non-commercial use. Any other use of the Website content requires the prior written permission of The Company.
  • You agree to use the Website only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of the Website. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within the Website.

Disclaimers and Limitations of Liability

  • The Website content, including the information, names, images, pictures, logos and icons regarding or relating to The Company, its products (or to third party products and services), is provided "AS IS" and on an "IS AVAILABLE" basis without any representations or any kind of warranty made (whether express or implied by law), including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
  • The Company will not be liable for any damages, including indirect or consequential damages, or any damages arising from use or loss of use, data or profits, whether in contract, negligence or other tortious action, arising from or in connection with the use of the Website.
  • The Company do not warrant that functions contained in the Website content will be uninterrupted or error free, that defects will be corrected, or that The Company or the server that makes it available are free of viruses or bugs.
  • Descriptions of functionality and screen shots are provided for general information only and may be derived from a number of products, platforms or versions, all such information is supplied on a non-contractual basis and is subject to change, omission or variation by The Company at the sole discretion of The Company Ltd.

Intellectual Property

  • The names, images and logos identifying The Company or third parties and their products and services are subject to copyright, design rights trade marks and other intellectual property rights of The Company. Nothing contained in these terms shall be construed as conferring by implication or otherwise any license or right to use any trademark, patent, design right, copyright or other intellectual property rights of The Company, or any other third party.
  • The Website may contain other proprietary notices and copyright information, the terms of which must be observed and followed.

Third Party Websites

  • Certain links in this Website may connect to other websites maintained by other parties over whom The Company has no control. The Company makes no representations as to the accuracy or any other aspect of information contained in other websites.

Information from You and Privacy Policy

  • Any information received about you through this Website will be dealt with in accordance with our Privacy Policy and will never be passed on to third parties without your express permission.


Our website uses cookies for analytical purposes to help us improve our web experience. By using our site, you are agreeing to these cookies being sent to your browser and stored on your machine. The cookies themselves are harmless and contain only anonymous usage data—no personal information is transferred or stored.

Our cookies are used by:

  • Google Analytics (no personal information is passed/stored)
  • Nexus Collections Live Chat (no personal information is passed/stored)
  • We feel that our website uses cookies which comply with the EU/ICO directives set out in May 2011, and therefore we do *not* believe that these cookies need to be disabled to view our site.
  • By viewing our site, you agree to our usage of cookies, and understand that their usage complies with the points above.


  • Notwithstanding the foregoing, none of the exclusions and limitations in these terms are intended to limit any rights you may have as a consumer under statute which may not be excluded nor in any way to exclude or limit our liability to you for death or personal injury resulting from our negligence or that of our employees or agents.
  • These shall be governed by and construed in accordance with English Law. If any provision of this notice shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Company Information


Booking Conditions

To make a booking, you may either book online or telephone the hotel concerned direct on the number given within the hotel description. The person making the booking must be at least 18 and must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking. By making a booking, the responsible party confirms that he/she is so authorised and that all party members agree to be bound by these Booking Conditions. booker is responsible for making all payments due to the hotel concerned. Subject to availability, we will confirm your arrangements on behalf of the hotel by issuing a confirmation upon request by email. This will be sent to the book. Please check this carefully as soon as you receive it. Contact us immediately if any information, which appears on the confirmation, or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We will have no responsibility for any errors in any documentation except where those errors were made by us. Subject to this, we regret we cannot accept any liability if we are not notified of any inaccuracy in any document within 14 days of our sending it out. We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so. The only exception to this requirement to meet costs is where the mistake in question was made by us and there is good reason why you did not tell us about it within these time limits. 

Rates, Payment, Changes and Cancellation

We accept 3D Secure transactions

The price of your arrangements and the terms upon which payment, changes and cancellations are made will vary according to which arrangements you book.Please note that all rates are subject to availability.

RST LEISURE LTD, Hackney Lane, Kingsteignton, Devon TQ12 3QH


Accommodation Terms And Conditions

1. Deposit requirements may vary dependent on type of rate, the deposit will be stipulated at the time of booking. All deposits are strictly non-refundable and non-transferable.

2. Cancellations will be accepted up to 24 hours prior to arrival without incurring any charge. Cancellations advised after this time will incur an additional charge, equal to the cost of your first night’s stay. Guests who have paid in full at the standard rate prior to arrival, will not be entitled to any refund in the event of cancellation.

3. On arrival at the hotel you will be asked to settle your account in full as quoted on your confirmation, and also to provide a credit/debit card guarantee to cover any extras incurred during your stay.

4. No allowance will be made for early departures, guests will be charged in full for the total stay as confirmed at the time of booking.

5. We regret that we are unable to accept payment by cheque.

6. Check in time is 2pm Monday - Friday and 3pm Saturday & Sunday. Rooms must be vacated by 11am on day of departure. Failure to vacate rooms by 11am will incur an extra charge of £25 per every additional hour.

7. Requests for a particular room cannot be guaranteed, and all accommodation will be allocated on a first come, first served basis. We shall, however, use our reasonable endeavour to meet your requests.

8. Whilst the hotel takes all responsible steps to ensure the accuracy of all information contained in its brochures, leaflets, website and advertisements, we reserve the right to alter, substitute or withdraw any service or facility without notice if necessary. The hotel shall not be bound by any descriptions, prices or other information set out in such advertising or literature, except that nothing in this clause shall affect the hotel’s liability for fraudulent misrepresentations.

9. The price quoted refers to the board basis as described on your confirmation. When a dinner inclusive rate is indicated, this will include either a three course table d’hote dinner (subject to availability) alternatively an allowance of £20 per adult and £10 per child may be used towards the a la carte menu. Please note the table d’hote menu is subject to availability.

10. Guests are requested to make dinner reservations prior to arrival in order to guarantee a table. Please call reservations on 01626 355515.

11. Disruptive and/or inconsiderate behaviour will not be tolerated. Offensive or illegal behaviour could lead to your eviction and police involvement. You must show consideration for your fellow guests. We reserve the right to ask guests persisting in this type of conduct to leave the hotel immediately. In such instances, no allowance will be made for early departure and the full cost of your pre-booked accommodation will be charged. We reserve the right to recover from you any compensation we may pay to other guests as a result of your actions and we reserve the right to refuse any future bookings from you or a member of your party.

12. Unaccompanied children will NOT be allowed in function rooms after 9pm and unaccompanied children under the age of sixteen will not be allowed anywhere in the hotel after 11pm. Any such child will be escorted back to their room.

13. You will be held responsible for any damage caused to hotel property by any member of your party, including children. The total cost of repair of any such damage will be added to your final account.

14. The hotel will not be liable under this Contract, for loss or damage to any property belonging to you or your guests whilst such items are in the hotel. It is your responsibility to arrange suitable security and to ensure that insurance cover is in place for all items belonging to you or your guests whilst such items are in the hotel.

15. We do not allow any filming or photography in or around the swimming pools and changing areas. We do sometimes take photographs and film for promotional and training purposes, which may take place during your stay.

16. With the exception of hearing and guide dogs, we do not allow pets in the hotel. Failure to comply will result in your booking being terminated and no refund will be offered. Please notify us at the time of booking if you intend bringing a hearing or guide dog during your stay.

17. By law, no smoking is permitted in any area of the hotel.

18. We reserve the right to amend our Terms and Condition without prior notice.

We recommend that suitable insurance is arranged to cover your accommodation, event or conference.


RST Leisure Limited
Best Western Passage House Hotel
Hackney Lane,
TQ12 3QH

01626 355515

Company Registration Number: 2039834